Frequently Asked Questions

What products can I buy at XENO Shop?

We offer cushions, custom foam, mattresses, folding beds, furniture and comfort and wellness accessories. Browse the current selection in our Shop.

Can I order custom sizes?

Selected items can be made to order. Contact us with your measurements, preferred material and intended use for a quote and feasibility review.

Are your products made in Canada?

XENO Shop is a Canadian family-owned business. We manufacture selected items locally and source materials for our products. Individual product descriptions provide the relevant details.

How are shipping charges calculated?

Shipping Information explains checkout rates, local delivery and options for larger or custom products.

What if I need to return something?

Review Returns & Refunds, then contact Customer Care with your order number before shipping an item back.

How do I check my order?

Use My Account if you have a customer account, or contact us using your order number.