We want you to be confident shopping for comfort products. This policy explains how to request a return or report an order problem. Your rights under applicable consumer protection law remain in effect.
Eligible standard products may be returned within 30 days of delivery if unused, in their original condition and packaging. Please contact us for authorization and instructions before sending an item back. We will confirm eligibility for your particular product.
Custom-made, personalized, made-to-measure, or cut-to-size foam and fabric orders are generally not returnable for change of mind. This does not limit remedies available for defective, damaged, incorrect, or otherwise non-conforming goods under applicable law.
Email info@xenofashion.com with your order number, product description, reason for the request and photos where relevant. Our team will respond with next steps and the applicable return address.
For approved change-of-mind returns, customers generally pay return shipping; original shipping fees are generally non-refundable. If the item arrived defective or incorrect, contact us so we can review an appropriate remedy, including return shipping where applicable. After an approved return is received and inspected, refunds are normally issued to the original payment method within 5–7 business days; banks may take additional time to post them.
