XENO Shop ships comfort products from the Vancouver area. Available delivery methods and charges depend on the product, destination, parcel dimensions, and selected shipping service.
Available shipping charges are shown at checkout before you place an order. Rates may vary with package size, weight and delivery location. If a custom or oversized item needs a separate freight quote, we will confirm the options before proceeding.
We advertise free local delivery on qualifying purchases over $100 in Vancouver and the Lower Mainland. Please check eligibility and the final shipping charge at checkout or contact our team for confirmation, particularly for large furniture or custom-made items.
Depending on the item and destination, orders may be shipped using Canada Post, Purolator, UPS, FedEx or other suitable couriers. We will confirm service availability and any special arrangements needed for your order.
In-stock and custom-made products may have different preparation times. Estimated timelines will be provided when available, and tracking details will be shared for trackable shipments. Delivery dates can vary by carrier and destination.
If a parcel is delayed, missing or arrives damaged, contact Customer Care with your order number, photographs if relevant, and any tracking details. We will help review the issue with the delivery provider.
